Refund policy
At Tvastra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer a 7-day return policy under the terms mentioned below.
1. Return Window
You may request a return within 7 days from the date of delivery. Return requests made after 7 days will not be accepted.
2. Eligibility for Returns
To qualify for a return:
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The item must be unused and unwashed.
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The product must be in its original condition.
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All original tags, packaging, and invoice must be included.
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The item must not show signs of wear, damage, or alteration.
3. Non-Returnable Items
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Products purchased during sale or special promotions (unless defective).
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Innerwear or hygiene-sensitive items (if applicable).
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Gift cards (if applicable).
4. Return Process
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Contact our support team within 7 days of delivery.
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Provide your order number and reason for return.
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Once approved, return instructions will be shared.
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After receiving and inspecting the product, we will process your refund.
5. Refund Policy
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Refunds will be issued to the original payment method.
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Please allow 5–7 business days for the refund to reflect after approval.
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Shipping charges are non-refundable unless the item received was defective or incorrect.
6. Exchanges
We offer size exchanges subject to stock availability. If the requested size is unavailable, a refund will be issued.
For any return-related queries, contact us at:
📧 hello@tvastrafit.com
📞 8799729008